About Product
About Laser Engraving & Personalization
Personalize your flutes and cake sets with names, wedding dates, or special messages, creating timeless keepsakes that reflect your love story. Customize colors, designs, and text to match your wedding theme perfectly
Free Shipping
On All orders
Secure payments
Visa, Mastercard, AMEX, Diners Club, Discover, Apple Pay, Google Pay
14 Days Return & Refund
On non-personalized items
Need help?
info@the-elliance.com | Live-Chat
FAQ
How can I place an order?
You can place an order directly through our website. Select your desired products, customize them as per your preferences, and proceed to checkout.
Can I customize my order?
Yes, you can customize your order by selecting the color, design, and text for laser engraving. Please provide the specific text, font number (1-10), and desired text color during the ordering process.
How long does it take to prepare a customized order?
Typically, we require 3-10 business days to prepare your order for shipment. For priority production, the preparation time is 2-5 business days.
What are the production times for laser engraving sets?
- Standard Production: 10-14 business days.
- Priority Production: 2-3 business days.
How can I track my order?
After your order is shipped, you'll receive a tracking number via email. You can use this number to track your order on the carrier's website.
What payment methods do you accept?
We accept major credit cards, PayPal, ShopifyPay, GooglePay, and other secure payment methods available on our website
Can I cancel or change my order?
If you need to cancel or modify your order, please contact customer service immediately. Once the order is shipped, changes are no longer possible.
What is your return policy?
Due to the personalized nature of our products, we do not accept returns on customized items. If your order arrives damaged or defective, please contact us within 7 days for assistance.
How should I care for my The Èlliance products?
To maintain the quality of your items:
- Handwash in warm water.
- Avoid dust and direct sunlight.
- Do not use dishwashers or microwaves.
- Use a wet cloth for cleaning, avoiding abrasive materials.
- Handle hand-painted products with care during washing and drying.
Are the engravings permanent?
Yes, our laser engravings are permanent. Once completed, they cannot be changed. Please review your customization details carefully before placing your order.
What engraving options do you offer?
We provide laser engraving for names, dates, and personalized messages on a variety of items. Customize your text, font, and color to match your style.
Can I see a preview of my customized design?
Yes, upon request, we provide a layout preview of your engraving for approval before finalizing the product.
How is my order packaged?
Each item is carefully packaged in a luxury gift box with custom inserts, ensuring they arrive in perfect condition and ready for gifting.
What shipping methods do you use?
We use trusted carriers like UPS, DHL, and USPS to ensure reliable delivery. Delivery times and costs vary by location.
Do you offer international shipping?
Yes, we ship worldwide. Delivery times vary based on location and customs processes.
How do you ensure safe delivery?
Our packaging is designed for maximum protection, using custom inserts and secure materials. If any issues arise, contact us for support.
How can I contact The Elliance for more information?
For any questions or additional information, you can reach us via email at info@the-elliance.com or through the contact form on our website. We are here to help you with any inquiries you may have. Visit the contact us page.
Similar Products
-
Rose Gold Flutes
Regular price $237.00Regular priceUnit price per$237.00Sale price $237.00
- Choosing a selection results in a full page refresh.
- Opens in a new window.