The Èlliance is a luxury brand specializing in handcrafted wedding tableware and accessories. Our products are designed to add elegance and timeless beauty to your special day, creating heirlooms that can be cherished for generations.

Every product from The Èlliance is meticulously handcrafted by skilled artisans, guaranteeing exceptional quality and attention to detail. Our production takes place in Ukraine, with a representative office in the USA.

You can place an order directly through our website. Select the products you desire, customize them as per your preferences, and proceed to checkout.

Yes, you can customize your order by choosing the color, design, and text for laser engraving. Please provide the specific text, font number (1-10), and desired text color.

Typically, we need 3-10 business days to prepare your order for shipment. For priority production, the preparation time is 2-5 business days.

Standard Production Time: 10-14 business days.
Priority Production Time: 2-3 business days.

USA:
Standard Shipping (UPS): 8-12 business days - Free on orders 500$+
Fast Shipping (UPS): 6-7 business days - $29.00 USD.
Fast Shipping and Priority Production: 10-14 business days for shipping + 2-3 business days for production - $75.00 USD.
Canada:
Standard Shipping (UPS): 10-14 business days - $25.00 USD.
Australia:
Free Shipping: Orders $200 and up - Free.
Standard Shipping (UPS): 10-18 business days - $25.00 AUD.
China:
Standard Shipping (UPS): 7-14 business days - $30.00 USD.
Hong Kong:
Standard Shipping (UPS): 7-10 business days - $19.00 USD.
Poland:
Standard Shipping: 8-12 business days - Free.
European Union:
Standard Shipping (UPS): 10-12 business days - $49.00 USD.
Portugal:
Standard Shipping (UPS): 10-12 business days - $49.00 USD.
Singapore:
Standard Shipping (UPS): 7-14 business days - $25.00 USD.
United Arab Emirates:
Standard Shipping (FedEx): 5-10 business days - $19.00 USD.

Once your order is shipped, we will provide you with a tracking number via email. You can use this number to track your order on the carrier's website.

We Accept: Visa, Mastercard, AMEX, Diners Club, Discover, Apple Pay, Google Pay

If you need to cancel or change your order, please contact our customer service immediately. Once the order is shipped, we cannot make any changes.

Due to the personalized nature of our products, we do not accept returns on customized items. If you receive a damaged or defective product, please contact us within 7 days of receipt for assistance.

To ensure the longevity of your The Èlliance products:
Handwash in warm water.
Keep items away from dust and direct sunlight.
Do not clean in the dishwasher; use a wet cloth for dry cleaning.
Do not put glasses in the microwave.
Avoid using abrasive detergents or materials when cleaning and drying.
Hand Painted products should be washed and dried with particular care.

Yes, our laser engravings are permanent and designed to last. Please review your customization details carefully, as engravings cannot be changed once completed.

At The Èlliance, we offer laser engraving for a variety of text, including names, dates, and personalized messages. You can customize the text, font, and colors to match your preferences.

When placing your order, please clearly specify the text for each element, the font number (1-10), and your desired text color. This ensures we fulfill your order accurately and promptly.

Yes, upon request, we can provide a layout preview of your engraving for approval before completing the final product. This helps ensure your satisfaction with the final result.

Each product from The Èlliance is carefully packaged in elegant luxury gift boxes, ensuring they arrive in perfect condition and are ready to be presented as gifts.

We use trusted shipping carriers such as UPS, DHL, and USPS to ensure reliable delivery. Delivery times and costs vary based on your location and the selected shipping method.

Yes, we ship our products worldwide. Delivery times may vary depending on your location and customs clearance processes.

We use secure packaging and trusted delivery services to ensure your order arrives safely. Each product is carefully packed in specially designed and tested boxes to maximize order security. If there are any issues with your delivery, please contact us for assistance.

Our products are crafted from high-quality materials, including crystal glass, stainless steel, non-toxic acrylic paint, and paraffin candles. We also use premium crystals and rhinestones for decoration.

Yes, all materials used in our products are safe and non-toxic, ensuring the highest quality and safety standards.

Yes, The Èlliance welcomes wholesale inquiries. We work with wedding planners, event organizers, and bridal salons to provide our luxury tableware and accessories in larger quantities.

For wholesale orders, please contact our customer service team at info@the-elliance.com. Provide details about your requirements, and we will assist you with pricing, customization options, and order processing.

Wholesale orders offer special pricing, bulk customization options, and dedicated support to ensure your business needs are met. Collaborate with us to provide your clients with exquisite, personalized wedding tableware and accessories.

You can reach our customer service team via email at info@the-elliance.com. We are here to assist you with any questions or concerns you may have.

Yes, we offer elegant gift wrapping options. Each set comes in an elegant gift box, with the option to add a personalized handwritten gift message.

If your order arrives damaged, please contact us immediately with photos of the damage. We will work with you to resolve the issue as quickly as possible.