Shipping policy
Shipping & Payments
Shipping Methods
We offer reliable shipping options through trusted carriers to ensure your order arrives safely and promptly:
- UPS Delivery Service
- FedEx
- DHL
Tracking Your Order
Once your order has shipped, you will receive an email with your tracking number. To track your shipment:
- Check Your Email: Locate the email from info@the-elliance.com containing your tracking number. If you don’t see it in your inbox, please check your spam or junk folder.
-
Track Your Order:
- UPS: Visit the UPS website, paste your tracking number into the tracking field on the home page, then click "Track."
- FedEx: Go to the FedEx website, enter your tracking number in the tracking section, and click "Track."
- DHL: Go to the DHL website, enter your tracking number in the tracking section, and click "Track."
If you haven’t received your tracking email or have trouble tracking your order, please contact our support team at info@the-elliance.com. Our support manager will assist you in locating your shipment.
Delivery Times
Delivery times vary based on the shipping method chosen:
- Standard Shipping: 8-12 business days (USA)
- Fast Shipping: 6-7 business days (USA)
- International Shipping: Varies by destination
Shipping Costs
USA:
- Standard Shipping (UPS): 8-12 business days - Free.
- Fast Shipping (UPS): 6-7 business days - $29.00 USD.
- Fast Shipping and Priority Production: 10-14 business days for shipping + 2-3 business days for production - $75.00 USD.
Canada:
- Standard Shipping (UPS): 10-14 business days - $10.00 USD.
Australia:
- Free Shipping: Orders $200 and up - Free.
- Standard Shipping (UPS): 10-18 business days - $25.00 AUD.
China:
- Standard Shipping (UPS): 7-14 business days - $30.00 USD.
Hong Kong:
- Standard Shipping (UPS): 7-10 business days - $19.00 USD.
Poland:
- Standard Shipping: 8-12 business days - Free.
European Union:
- Standard Shipping (UPS): 10-12 business days - $49.00 USD.
Portugal:
- Standard Shipping (UPS): 10-12 business days - $49.00 USD.
Singapore:
- Standard Shipping (UPS): 7-14 business days - $25.00 USD.
United Arab Emirates:
- Standard Shipping (FedEx): 5-10 business days - $19.00 USD.
Additional Costs
Taxes and Customs: Please be aware that international orders may be subject to additional taxes, customs duties, or import fees based on your country’s regulations. These costs are not included in the product price or shipping fees and are the responsibility of the customer.
Order Processing Time
Orders are typically processed within 3-5 business days before shipping. Personalized and custom orders may require additional time.
Production Time for Laser Engraving Sets
- Standard Production Time: 10-14 business days.
- Priority Production Time: 2-3 business days.
Payment Methods
We Accept:
Visa, Mastercard, AMEX, Diners Club, Discover, Apple Pay, Google Pay